FREQUENTLY ASKED QUESTIONS

Do you transport animals/pets?   

Yes, if your pet is in an appropriate carry cage or pet carry box. For dogs, see BELOW.

How can I pay? 

Cash or EFTPOS.  Mobile EFTPOS may be out of range in some areas, so you may be asked to pay the estimated fare prior to journeys end.

Do you have an App, or do I have to call to book a taxi? 

Yes. Click HERE.  If you prefer to phone, 06 210 2000

Do you do surge pricing? 

No, we use standard metering fees.

How much will a journey cost me? 

$3.60 Flag Fall, then $3.40 per Kilometre, or $1 per minute if stationary

What hours do taxis operate? 

Monday to Thursday: 6.30am to 10.00pm

Friday: 6.30am to Sat 3.00am

Saturday: 7.00am to Sunday 3.00am

Sunday: 7.00am to 7.00pm.

What if I have a complaint? 

Please contact us by phoning 06 201-2000 or email us HERE

Can you take passengers who are in a wheelchair?   

Yes, we have one Total Mobility Van available

Can I take my dog in a taxi?  

If he or she is a Disability Assist Dog such as a Guide Dog, otherwise it is up to the discretion of the driver.

Can I book cars for a wedding?   

Yes. Please click HERE for the booking form

Why are taxi vans so hard to get on Friday and Saturday nights?   

These are the two nights of the week we are busiest, due to bars, events, parties, etc.

Can you take five passengers in a taxi?  

We can in our Taxi vans, but not in our cars.

Can you deliver my groceries? 

Please phone us.

Can you deliver alcohol or cigarettes?   

It is against the law for us to purchase alcohol or tobacco for someone else.

Why is my pre-ordered taxi late?   

This can be for a number of reasons, including multiple bookings at the same time, heavy traffic, roadworks, etc.

Can I order a taxi van to help me move flat?

Sorry, no we do not offer that service.

Will the driver knock on my door when he/she arrives? 

For the driver's safety, especially at night we do not do this. Please leave your mobile phone number when booking and we will text you as we arrive.

Can a driver refuse to take me?   

Yes, for the reasons given HERE

I’ve left something in the taxi, where can I retrieve it?   

Items left behind in the taxi will be handed in to the local police station.

Can I bring my pushbike with me in the van?  

Yes. The van Fee of $2.50 will be added to your fare.

Do you provide car seats for children?  

No, but we are happy to take your child's car seat or booster with you on your trip.

Do you offer a Dial-A-Driver Service?

Sorry, no we do not.

Do you offer tourist tours?

Sorry, no we do not.

Why does the meter "tick over" when stationary at traffic lights?  

If you agree to a metered fare, you hire the taxi for the entire journey, therefore the taxi meter remains on until journeys end, whether moving or stationary.

Why do you charge me before we drive off? What is a Flagfall?  

The origin is a taxi expression for the minimum charge for hiring a taxi, to which the rate per kilometre or a rate per minute if stationary is added.  When the passenger steps inside the taxi, the Flagfall condition is triggered and the taxi driver then starts the meter. Even if the passenger has not yet instructed the driver where to take them, the driver is entitled to the Flagfall and the rate per minute component (even if the taxi is not moving).

The term, "Flagfall" dates back to the old mechanical taximeters, which were equipped with a flag-like lever that could be seen from outside the cab. When the "flag" was up and visible, the cab was not occupied. When a passenger stepped in, the driver turned the lever down - the "flag fall" - and the taximeter started counting.