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Delays in arriving to pick you up may occur if multiple customers call at the same time, there is very busy traffic through town, there are road works, adverse weather conditions, large sporting events, or a vehicle is out of town. 

Pre-booking a mobility taxi will not guarantee it will be on time, especially if more than one TMV request occurs at the same or similar time.  Please ask the operator at the call centre to check availability, as it can take 20 to 30 minutes between pickups.


If you require a van but it is not available at that time, we are happy to accept the booking if you are prepared to accept and pay for normal cars to accommodate the number of passengers.


You have a right to:

  • A  driver who is licensed and accredited.

  •  See the taxi identification number.

  • Choose a preferred route.

  • See the metered fare.

  • Travel in a clean, tidy, smoke free, and well-­‐maintained and roadworthy vehicle.

  • Have the air conditioning turned on or off.

  • Have the music system turned on or off.

  • Be accompanied by a guide dog.

  • Refuse a multiple hiring.

  • Use an EFTPOS facility where available.

  • Use valid credit or debit cards as displayed in the cab.

  • Be given a receipt or tax invoice for their trip.

You have a responsibility to:

  • Pay the estimated fare if requested prior to commencing the hiring.

  • Pay the correct fare, including any regulated tolls or booking fees.

  • Not eat, drink or smoke in the taxi.

  • Not spit in the taxi.

  • Not swear or act in an offensive way.

  • Wear a seatbelt.

  • Ensure any children under 14 are secured in an approved child restraint or seatbelt.

  • Not request the driver to exceed the number of passengers permitted to be carried in the taxi.


  • It is illegal to consume alcohol and cigarettes on board a taxi and fines can be imposed if you are caught doing so.

  • Failing to pay the fare in a small passenger service vehicle is an offence which the Police have a responsibility to deal with, punishable by a $150 infringement or a fine of up to $500 if it goes to court.


Section 5 of the Land Transport Management Act 2003.

The Land Transport Amendment Act 2017 Section 79M.

  • If you make any mess inside the vehicle whereby it must be taken off the road for cleaning, there is a $200 defiling fee.

  • If you cause any physical damage to the vehicle, inside or outside, you are responsible for all costs incurred in its repair and any time the vehicle remains off the road for said repair during its scheduled work time.


Taxi  Drivers  have  the  right  to:  

  • Ask for proof of ability to pay or request payment of the estimated fare, prior to commencing the hiring.

  • Refuse to take passengers if:

  • The personal safety of the driver is or may be threatened or endangered.

  • One or more passengers are aggressive.

  • The  passenger is under the influence of alcohol or other drugs.

  • The  passenger is very odorous or in a filthy condition.

Taxi Drivers have the responsibility to:

  • Know major routes and destinations.

  • Take the most direct, practicable route.

  • Assist passengers where reasonable.

  • Be understanding of people with special needs.

  • Be courteous and helpful.

  • Know and obey all traffic  laws.

  • Be clean, neat and tidy.

  • Be wearing an approved uniform.​

  • Not refuse a fare (other than for the reasons outlined ABOVE)


We at Levin Taxi’s do our best, however if you do need to make a complaint please CONTACT us in the first instance.

To assist with a complaint, it would be helpful for you to provide the Taxi number or vehicle registration, name on the drivers ID card, date and time of trip, pick up and drop off location or location of incident.

Complaints can be investigated without this information, but may result in us being unable to identify the driver/vehicle, so the more information you can provide the better it is for you.

Complaints made to Levin Taxis  will be acknowledged within the next working day. Passengers are also able to complain to the NZTA. If the matter is serious, or concerns criminal activity, you should contact the New Zealand Police immediately.

Rights & Responsibilities
Refuse Passengers
Complaints Procedures
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